📄 4. Refund & Return Policy

Effective Date:22 august,2025

At velourha, we want you to be delighted with your purchase. If you’re not satisfied, please read our policy below.

1. Return Eligibility

• Returns accepted within 7 days of delivery.

• Items must be unused, unworn, and in original packaging.

• Custom or engraved items are non-returnable.

2. Refund Process

• Email us at velourha

• Email us at velouhra@gmail.com with your order number.

• Once approved, return the item to the provided address.

• Refunds will be issued to the original payment method within 7–10 business days after inspection.

3. Damaged or Incorrect Items

If you received a damaged or incorrect item, contact us within 48 hours of delivery with photos.

4. Shipping Costs

• Return shipping costs are the customer’s responsibility unless the product was defective or incorrect.